cookie policy

This Cookie Policy explains how Joi Virtual LTD ("we", "us", or "our") uses cookies and similar technologies when you visit our website (the "Website"). This policy is designed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
By using our Website, you consent to the use of cookies as described in this policy unless you choose to disable them using the methods outlined below.

1. What Are Cookies?
Cookies are small data files stored on your device (computer, smartphone, tablet) when you visit a website. They help us provide functionality, enhance user experience, gather analytics, and support advertising and marketing.
Cookies can be:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a set period or until manually deleted
• First-party cookies: Set by our Website
• Third-party cookies: Set by services integrated into our Website (e.g., Google, Meta)

2. Types of Cookies We Use
We use the following categories of cookies:
a. Essential Cookies
These are necessary for the basic operation of our Website, including login, navigation, and security features.
b. Analytics Cookies
Used to track visitor behaviour, page usage, and performance. These help us improve the Website. (e.g., Google Analytics)
c. Advertising & Targeting Cookies
These cookies help deliver relevant ads to you and track ad performance. They may be used by our marketing tools, such as Meta (Facebook/Instagram), WhatsApp, and ManyChat.
d. Functionality Cookies
These enhance functionality and personalisation, such as saving preferences or enabling embedded content (e.g., Nas.io community tools).

3. Third-Party Cookies We Use
We may use cookies from the following third-party providers:

• Google Analytics – analytics and performance
• Meta (Facebook/Instagram) – ad tracking and retargeting
• ManyChat – conversational and marketing automation
• Nas.io – community functionality
• Stripe / Payhip / Showit / 17hats / Kit – platform and service performance

These providers may collect data across websites. Please refer to their individual privacy and cookie policies for more details.

4. Managing Cookie Preferences
Upon first visit, you will see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customise your preferences

You can also manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect your experience or prevent access to parts of the Website.

Useful links for managing cookies:

• Chrome: https://support.google.com/chrome/answer/95647
• Safari: https://support.apple.com/en-gb/HT201265
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies
• Edge: https://support.microsoft.com/en-us/help/4027947

5. Your Rights
Under the UK GDPR, you have the right to:

• Access personal data collected via cookies
• Request correction or deletion of data
• Withdraw consent to non-essential cookies at any time
• Complain to the ICO if you believe your data rights are being violated

To exercise your rights, contact us at info@kimberleyzagva.com.

6. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or legal obligations. Please review this page regularly for the most up-to-date information.

7. Contact Us
For questions about this Cookie Policy or your cookie preferences, contact:
Joi Virtual LTD
128 City Road
London
EC1V 2NX
United Kingdom
info@kimberleyzagva.com