PRIVACY POLICY

1. Introduction
This Privacy Policy explains how Joi Virtual LTD ("we", "our", or "us") collects, uses, stores, and protects your personal data. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our company is registered with the Information Commissioner’s Office (ICO) under registration number ZB254305.

This policy applies to all services we provide, including but not limited to consultations, business management, virtual assistance, online courses, digital products, community membership, and template/toolkit sales. It also covers interactions with our websites, email marketing, and our digital platforms including Kit, Showit, 17hats, Nas.io, and others listed below.

2. Personal Data We Collect
We collect and process personal data directly provided by you or automatically collected when you use our services, such as:

• Name, email address, phone number, postal address
• Business details, client information, and service preferences
• Billing and payment information (processed via Stripe and Payhip)
• Data from application forms, quizzes, and sign-ups (via Kit, Showit, 17hats, ManyChat)
• Messaging and marketing preferences (via WhatsApp, Nas.io, email)
• Analytics data (e.g., IP address, browser type, time of visit) via Google Analytics and cookies

3. Legal Basis for Processing
We process your personal data on the following lawful bases:

• Consent: For marketing or newsletter signups
• Contract: To provide services you have purchased or agreed to
• Legal obligation: Where we must comply with a legal requirement
• Legitimate interests: To operate and improve our business and offerings (e.g., marketing analysis, internal administration)

4. How We Use Your Information
We use your data to:

• Provide, manage, and improve our services
• Deliver digital products, access to online courses, and community features
• Send service updates, support messages, and transactional communications
• With consent, send marketing emails or WhatsApp messages
• Understand user behaviour through analytics to improve our websites and offerings
• Display testimonials or social proof (with consent)

5. Sharing and Disclosure
We may share your personal data with:

• Service providers: e.g. Stripe, Showit, 17hats, Payhip, Kit, Zapier, ManyChat, Google, Meta (Instagram/Facebook), LinkedIn, and Nas.io for hosting, CRM, and marketing support
• Legal authorities if required by law or for the protection of rights
• Business successors: In the event of a sale or merger, your data may be transferred with appropriate safeguards

6. International Transfers
Some of our service providers are located outside the UK, including in the US. In such cases, we rely on standard contractual clauses or other safeguards in compliance with UK GDPR to ensure your data is protected.

7. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights
You have rights under UK GDPR, including:

• Right to access your data
• Right to rectify inaccurate or incomplete data
• Right to request deletion of your data ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing (e.g., direct marketing)
• Right to withdraw consent at any time

To exercise any of your rights, contact us at: info@kimberleyzagva.com

9. Data Security
We implement technical and organisational measures to protect your data. While we take reasonable precautions, no transmission or storage system is 100% secure.

10. Cookies & Tracking
Our websites use cookies and tracking technologies to enhance user experience and gather analytics. You can manage your cookie preferences in your browser settings. For more details, see our separate Cookie Policy.

11. Marketing
We may send marketing communications via email, WhatsApp, or platforms like Nas.io, with your consent. You may unsubscribe at any time.

12. Platforms and Third-Party Links
This policy applies only to data collected by Joi Virtual LTD. We are not responsible for the privacy practices of third-party websites or platforms we link to.

13. Business Structure and Affiliates
Joi Virtual LTD also operates under associated brands including Kimberley Zagyva and Homes in Hungary (via a separate website). While this privacy policy applies only to the main Joi Virtual website, your data may be processed across these brands where appropriate and with consent.

14. Changes to This Policy
We may update this Privacy Policy to reflect legal, technical, or business changes. The latest version will always be available on our website. Please check back periodically.

15. Contact Us
If you have questions or wish to exercise your rights, please contact:
Joi Virtual LTD
128 City Road
London
EC1V 2NX
United Kingdom
info@kimberleyzagva.com