Effective date: May 10th, 2023

1.1 Joi Virtual LTD ("we," "our," or "us") is committed to protecting the privacy and security of individuals' personal data. This Privacy Policy explains how we collect, use, store, and disclose personal data when you use our website or interact with our services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are registered with the Information Commissioner's Office (ICO) under registration number ZB254305.

Information We Collect
2.1 Personal Data: We collect personal data that you provide to us voluntarily when you interact with our website or use our services. This may include your name, email address, postal address, telephone number, payment details, and any other information you provide.
2.2 Log Data and Cookies: When you visit our website, we may automatically collect certain information through cookies and similar technologies. This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. Please see our Cookie Policy for more information about our use of cookies.

Legal Basis for Processing
3.1 We process personal data based on one or more legal grounds as outlined in the GDPR. These include:
Consent: We may process personal data based on your explicit consent.
Contractual Necessity: We may process personal data to fulfill our contractual obligations.
Legal Obligations: We may process personal data to comply with legal obligations.
Legitimate Interests: We may process personal data for our legitimate business interests, provided it does not outweigh your rights and interests.

Use of Personal Data
4.1 We use personal data for the following purposes:
Providing Services: To deliver our services, process payments, and fulfill your requests.
Communication: To respond to your inquiries, provide customer support, and send important notices related to our services.
Marketing: With your consent, we may send you promotional communications about our products and services.
Analytics: To analyze trends, monitor the effectiveness of our website, and make improvements.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Protection: To protect our rights, privacy, safety, and property, as well as those of our users and the public.

Data Sharing and Transfers
5.1 We may share personal data with:
Service Providers: We engage trusted third-party service providers to perform various functions on our behalf, such as payment processing, hosting, data analysis, and customer support. These providers have access to personal data solely for the purpose of performing their services.
Legal Compliance: We may disclose personal data to comply with legal obligations or respond to valid requests from government authorities or law enforcement agencies.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, personal data may be transferred as part of the transaction. We will take reasonable steps to ensure the confidentiality and security of personal data during such transfers.
5.2 International Data Transfers: If we transfer personal data to countries outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect the data, such as the use of standard contractual clauses or other approved transfer mechanisms.

Data Retention
6.1 We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal data is no longer necessary, we will securely delete or anonymize it.

Your Rights
7.1 You have certain rights regarding your personal data, including:
Right to Access: You have the right to access the personal data we hold about you and receive a copy of it.
Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure: You have the right to request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
Right to Restrict Processing: You have the right to request the restriction of processing of your personal data under certain circumstances, such as when you contest the accuracy of the data or when the processing is unlawful.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.
Right to Object: You have the right to object to the processing of your personal data in certain situations, such as for direct marketing purposes or when the processing is based on legitimate interests.
Right to Withdraw Consent: If we rely on your consent for the processing of your personal data, you have the right to withdraw your consent at any time.
7.2 To exercise your rights, please contact us using the information provided in Section 9 ("Contact Us"). We will respond to your request within the timeframes required by applicable data protection laws.

Data Security
8.1 We implement appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Contact Us
9.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:
Joi Virtual LTD
128 City Road
United Kingdom


Changes to the Privacy Policy
10.1 We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be indicated by an updated "Effective Date" at the beginning of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data.